Shop Policies

Payment

Bride in Bloom accepts PayPal at time of purchase, credit cards are accepted through the PayPal process.

Shipping

* PRODUCTION TIME* Most listing purchases are designed & shipped within 1 - 3 weeks of purchase date. Please allow production time in addition to the shipping time to your location as listed below. Please contact me for current lead time prior to ordering multiple listings, package listings or custom orders.

*SHIPPING TIME* Your order will be shipped via Canada Post and will arrive within 7 -10 business days to most Canadian locations, 8 - 12 business days for U.S locations, and 3 - 6 weeks for all international locations.

*RUSH ORDERS* If you require your item to be sent by Express post, please contact me for quote as there will be an additional fee to regular shipping charges. Estimated time of arrival on rush orders is 2 - 3 business days for Canada & U.S. International rush orders will take at least 4 - 7 business days.

*DUTY & CUSTOMS* Bride in Bloom Weddings is not responsible for packages that get held up in customs, as can sometimes happen. Thank - you for understanding that we have absolutely no control over custom delays. Please consider the above stated polices and allow enough time for your items to arrive to avoid disappointment. Buyer is responsible for all duty, custom and / or VAT charges that may be incurred on international purchases. For additional information please visit the following web site: www.dutycalculator.com/help_center/Import-duty-taxes

*INSURURANCE* All items are insured up to a $100.00 value, therefore damaged or lost in route packages will be replaced or credit applied up to this amount. If you wish to have additional coverage please let me know & it may be purchased prior to shipping.

*CUSTOM BOUQUET PACKAGES* When ordering your Wedding Bouquet Package, 4 months prior to your wedding date is recommended. When contacting me please include the following information, floral design style, sizes, quantity, wedding colors, flower type and color, budget and wedding date.

Once we have finalized the details of your wedding package I will create a custom listing for your review. A 50% non - refundable deposit on all custom orders is due when your order is placed and the balance due upon prior to shipping.

*CUSTOM ORDER NOTE* You will receive photos of custom purchase before I ship for your approval, therefore minor changes may be made accordingly before shipment. Multiple or major changes of style, color or size are subject to an additional labor fee.
 

Refunds & Exchanges

*RETURNS & REFUNDS* If for some reason you are not completely delighted with your purchase please contact me immediately, I guarantee the quality of my products and wish for you to be completely satisfied. Bride in Bloom Weddings accepts returns minus the shipping cost incured. Buyer is responsible for the return shipping fees. Returns must be issued within 3 business days of receipt. All returns must be pre-authorized, unused and in original packaging. No return authorization will be issued for items once the wedding date has passed. Custom or specialty orders are non - returnable / non-refundable. Returns are subject to a 20% restocking fee. If your item was incorrectly constructed or the incorrect item was shipped to you, no restocking fee will be applied.

*CANCELLATIONS* In the event of a cancellation please contact me, your order may be refunded, less a 20% restocking fee, as supplies are ordered shortly after your order is placed.

*DEPOSITS* All custom work requires a deposit of 1/2 of the total price quoted. These deposits are NON-refundable. Once I receive your deposit, I purchase my supplies and materials to start developing your unique designs, and I am limited to numbers of wedding orders I can accommodate, so the deposit also reserves your date. If special circumstances arise please inform me and I work together with you to come to a reasonable solution.
 

Additional Policies

*DISCLAIMER* Hair accessories and flower girl pomanders may contain small parts. Although I take extra care to make sure that attachments are attached securely. Small parts can still detach and pose a choking hazard to children. Do not leave small children unattended while they are wearing or using any accessories. Customer acknowledges full responsibility.

* PLEASE NOTE* Although bouquets and accessories will be designed as closely as possible to images provided, each bouquet is made to order & therefore flowers, color die lots, sizes, shapes or placement of flowers may vary. All photos are a representation of the items available for purchase, not the actual item you will receive unless stated as ready to ship or available now.